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PHONE: 847-975-2466

Terms and Conditions of Sale

There may be limitations on where and whether QuestAT is offering international shipping. For more information, visit our

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from QuestAT OneDerBrew.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Returns & Replacements

The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form below for communications. For items purchased from sellers or distributors of OneDerBrew products, please see the applicable seller's return and replacement policies.

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from OneDerBrew.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.

Shipping Rates and Times by Geographical Region

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Click the links below for rates and estimated delivery times for your region.

Sellers participating in the OneDerBrew International Seller's Program may have policies that differ from QuestAT/OneDerBrew.com Export's terms and conditions. For items you have purchased from a seller, please see the applicable seller's policies for any other terms and conditions that may apply to your purchase of such items.

If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded. (this is intentionally repeated)

Backorder Shipments

Our usual practice when an international order contains a backorder is to hold the order until all items are available. If you are placing an order that does contain a backorder, you should be contacted by email to notify you of the backorder delay. If you do want to receive the in-stock items ahead of the backordered item(s), we can certainly do that; however, please be advised that there will be additional shipping charges assessed, and we will make you aware of such charges before charging your card. We will only ship ahead an international order if instructed by the customer.

Quest Applied Technologies, Inc.

320 Depot St
Antioch, IL 60002

PHONE: 847-975-2466
FAX: 312-465-1343
EMAIL: Questtech2002@gmail.com

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